Q&A

 

🛍️ Orders & Shipping

Q: How long will my order take to arrive?

All items are made-to-order.
Estimated delivery times:

  • USA: 6–12 business days

  • Canada: 8–15 business days

  • International: 10–20 business days

Tracking information will be sent to you once your order ships.

 

Q: Why did my order ship separately?

Different products are produced at different facilities, so multi-item orders may ship in separate packages.

 

 

Q: Do you ship internationally?

Yes, we offer worldwide shipping.
Delivery times vary by destination.

 

 

📦 Returns, Refunds & Exchanges

Q: What is your return policy?

Because every item is custom-made, we do not accept returns or exchanges for size, color, or change-of-mind reasons.

We only replace items that arrive damaged, defective, or misprinted.
Please contact us within 7 days of receiving your order with clear photos of the issue.

 

 

Q: What if I ordered the wrong size?

All items are made-to-order, so we cannot accept returns for incorrect sizing.
Please review the size chart on each product page before ordering.

 

 

Q: My item arrived damaged or incorrect. What do I do?

Email us with your order number + photos and we’ll arrange a free replacement.

 

 

Q: Can I cancel or change my order?

You may cancel or modify your order within 12 hours of placing it.
After that, production begins and changes cannot be made.

 

👕 Product Info

 

Q: Do your shirts and hoodies run true to size?

Yes—most of our apparel runs true to size unless otherwise noted.
Every product page includes a size chart to help you choose your best fit.

 

 

Q: How do I wash and care for my items?

For the longest-lasting results:

  • Wash cold

  • Turn inside out

  • Avoid high heat drying

  • Do not iron directly over printed areas

 

 

🎵 Music & Streaming

Q: Where can I listen to Lofi Nelli music?

You can stream Lofi Nelli on all major platforms:

  • Spotify

  • Apple Music

  • YouTube Music

  • Amazon Music

  • Tidal

  • And more

Links are available on our Music or Home page.

 

 

Q: Do you take music requests or playlist ideas?

Yes! We love suggestions.
Feel free to send theme ideas, vibes, or playlist concepts through the Contact Page.

 

 

Q: Do you collaborate with other creators or producers?

Absolutely,  for collabs, partnerships, or sync licensing, send a message through our Contact Page and include:

  • Your name

  • Your platform(s)

  • Type of collab you're interested in

  • Any links or examples

 

 

Q: Can I use your music for videos or background audio?

Personal/non-commercial usage (like chill background sound) is usually fine, but commercial or monetized usage requires written permission.
You can request permission via the Contact Page.

 

 

💳 Payments & Security

Q: What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure options.
All payments are safely encrypted.

 

 

📬 Tracking

Q: How do I track my order?

You’ll receive a shipping confirmation email with a tracking link.
If you don’t see it, please check your spam folder.

 

 

🌍 International Shipping

Q: Will I have to pay customs fees?

Some international orders may incur customs or import taxes.


These fees are determined by your country and are not included in our product pricing.

 

 

🤝 Need Help?

For all questions , orders, music, or collaborations, please visit our Contact Page, where you can submit your message directly.

📩 We typically reply within 1–2 business days.